Effective Date: January 1, 2025

At Skin Care Supreme, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

• You have 30 days from the date of delivery to initiate a return.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Certain items, such as [list any non-returnable items like skincare products, custom-made items, sale items, etc.], are non-refundable for hygiene and safety reasons.
• Proof of purchase (receipt or order confirmation) is required for all returns.

How to Initiate a Return

1. Email us at info@skincaresupreme.com with your order number and reason for return.
2. If your return is approved, we will provide a return shipping address.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at info@skincaresupreme.com

Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account. Then contact your bank or credit card company, as processing times may vary.
• If you’ve done this and still haven’t received your refund, contact us at info@skincaresupreme.com

Contact Us

If you have any questions about our return policy, please reach out to us at info@skincaresupreme.com or 516-838-5993